Key Provisions on Responsible Gambling

At our Sky247, we are a staunch advocate of responsible gambling, ensuring our customers understand the importance of moderation in betting. The company's work focuses not only on raising awareness of potential gambling problems, but also on developing prevention, intervention and recovery strategies.

Sky247's Policy on Gambling

Embedded in Sky247"s ethos is a deep-seated commitment to counteracting the detrimental impacts of excessive gambling. This aspiration underpins the development of users' informed attitudes towards gambling.

At Sky247, we cover a wide range of online gamers, serving them a diverse palette of games and recreational avenues. Concurrently, the organization conscientiously oversees its portfolio, ensuring it aligns with its ethical gaming vision.

Sky247's message on responsible gaming

Sky247's mission is to create the most secure and advanced gaming platform in the world.

Their transparent and secure offerings empower every participant to operate within their financial bandwidth, guaranteeing them an unparalleled service standard. At Sky247, we prioritize honesty, fairness and reliability.

At Sky247, we are committed to preventing gambling related problems. This is particularly pivotal in scenarios marked by excessive gaming indulgence. That said, it is important to recognize and protect the rights of those who gamble for interest.

At Sky247, we support the principle of player awareness.

Awareness: Sky247 is unwavering in its pursuit to magnify the footprint of responsible gambling initiatives. This involves enlightening both its workforce and clientele.

In doing so, we provide contact information for professional organizations that provide advice and support.

Should you find yourself or someone you know grappling with gambling challenges, contact the following organizations:

  1. Fundashon pa Maneho di Adiksho 
  2. The Responsible Gaming Foundation
  3. BeGambleAware
  4. Gambling Therapy 

Assistance: In its journey to reduce gambling-induced harm, Sky247 takes an active role in assisting its users in cultivating balanced gaming habits.

Support: At the heart of Sky247"s operations is an environment that resonates with empathy. Here, the potential for harm is consistently kept in check, fostering a culture where responsible gaming principles are deeply ingrained.

Acceptance of personal responsibility of participants in Sky247

At its core, Sky247 champions a principle that underscores the power of choice: The ultimate decision to play, how often to engage, and the financial limits rest squarely on the shoulders of the user.

Such personal accountability is deemed by Sky247 as the most potent shield against addictive behaviors.

Sky247 helps its customers by providing well-defined products, comprehensive information and an unwavering commitment to a responsible approach.

Self-Exclusion at Sky247

By utilizing a self-exclusion policy at Sky247 we aim to combat the possible consequences of excessive gambling addiction on the individual.

Defining Self-Exclusion

Self-exclusion serves as a voluntary mechanism, allowing individuals to deliberately step back and disengage from the platform.

Procedure for Self-Exclusion

To initiate the self-exclusion process:

  • Reach out via email at
  • Ensure the subject line reads 'Self-exclusion'.
  • Provide pertinent details: username, email, contact number, the documentation used during the KYC process, and a brief on the rationale behind seeking self-exclusion.

Upon receiving a request, Sky247 will update the user's profile within two business days to reflect their self-exclusion status. A confirmation of this action will be sent to the user.

Post self-exclusion, any active engagement on the platform will be nullified, and related winnings forfeited.

Duration of Self-Exclusion

Users have the autonomy to decide the length of their self-exclusion period, with the minimum tenure set at 5 years. Alternatively, permanent exclusion is an option.

Should a user opt not to prolong their self-exclusion post its expiration, and express a desire to re-engage, a mandatory 24-hour cooling-off period will be enforced before reinstatement.

It is important to note that the sending of promotional messages will be suspended until the user gives explicit consent.

Shared Responsibility in Self-Exclusion

When opting for self-exclusion, users are entrusted with ensuring the accuracy of the information provided, both at the outset and throughout the exclusion period.

Sky247 pledges to exercise due diligence in upholding the self-exclusion framework. However, users are equally bound to respect this commitment and refrain from any circumvention attempts.

In instances of breach, Sky247 disclaims any responsibility for ensuing repercussions or losses.

Opting for a Brief Hiatus

For those not seeking an extended hiatus but a brief respite, Sky247 offers a 'Time-out' alternative.

Users can temporarily deactivate their accounts, with durations ranging from 24 hours to 6 weeks, based on individual preference.

To activate this:

  • Email our Dedicated Responsible Gaming Team at
  • Use 'Time-out' as the subject.
  • Include essential details such as username, email, contact number, KYC documentation, and reason for the temporary suspension.
  • Our team stands ready to assist you in navigating this process.

Training our staff and empowering them

At Sky247 we understand the importance of self-exclusion, including it as a common issue in staff induction programs.

Furthermore, to ensure continued awareness and effectiveness, refresher courses are conducted annually.

Assuring confidentiality remains a bedrock principle for us; hence, all client data shared during the self-exclusion process is treated with the utmost discretion.

Through advanced player tracking systems, Sky247 vigilantly monitors activities to identify any breach by self-excluded players.

Clients are always reminded of the plethora of organizations available to assist them in navigating their challenges. For a detailed list, please refer to the earlier section.

For self-excluded members, we recommend taking proactive measures such as disabling notifications related to Sky247, uninstalling relevant apps, and severing social media links.

As an added precaution, we suggest the installation of software to block gambling websites.

At the end of the determined self-exclusion period, removal from the list is automated.

However, a broader perspective is encouraged; self-excluded players are earnestly recommended to extend this exclusion across other gambling platforms they interact.

Upholding Player Safety

Our commitment is twofold: ensuring minors are barred from participating and rigorously safeguarding player privacy.

This entails responsible management of personal data and financial transactions.

The integrity of our offerings, encompassing their fairness and randomness, is continually audited by independent bodies.

Our promotional initiatives are transparent, ensuring players understand and receive what is promised.

Underage Gaming

It's illegal for individuals below 18 to register or gamble on our platform. A mandatory age declaration is required from new members, supplemented by thorough verification checks.

Those below 18, or under the legal age defined by their jurisdiction, must refrain from using our services.

Should we identify or be informed of any underage gambling, immediate suspension is enforced.

A comprehensive inquiry follows, including the potential role of the individual as a proxy for another underage person.

If proven underage, or found betting on behalf of another underage individual, all accumulated winnings are withheld. Should winnings be derived while underage, they are confiscated. Non-winnings deposits in the Sky247 account are refunded.

Any suspected violation of this policy, especially if deemed fraudulent, will invoke strict investigative measures, and where necessary, the involvement of law enforcement.

Parents and guardians: Critical allies in the protection of minors

To effectively shield minors, Sky247 believes in a collaborative approach. We urge parents and guardians to securely store account access information.

Additionally, we advocate for the use of filter software, a tool that restricts minors' access to inappropriate web resources.

Addressing problematic play behavior

Sky247 proudly offers a diverse range of games and betting opportunities, serving as delightful entertainment avenues for the vast majority of its patrons.

Yet, we understand that entertainment comes with responsibility. As such, we are steadfast in our commitment to providing a safe and fun environment, but we also keep a close eye out for possible gambling addiction issues.

Certain clients struggle with understanding the inherent risks, setting personal boundaries, or grappling with gambling addiction.

For such individuals, Sky247 assumes responsibility by proactively restricting their access to its products, safeguarding them from potential harm.

Identifying Problematic Gaming Behavior

Problematic gaming behavior is manifested when gaming disrupts an individual's daily life, impacting their job, financial well-being, health, or family dynamics. Continuous engagement in such gaming practices is ill-advised as it precipitates negative outcomes.

In 1980, pathological gaming dependence gained recognition, earning its place in the international classification systems DSM-IV and ICD-10. The condition is characterized by persistent, escalating urges to gamble, despite glaring negative repercussions, such as accruing debts, fracturing familial ties, and stunting professional progression.

When Does Gaming Transcend to Dependence?

Only trained professionals can definitively diagnose gaming addiction. However, the information provided here equips you to reflect upon and gauge your gaming habits.

Non-substance-related addictions, like gambling, pose a peculiar challenge – discerning the fine line between enjoyment and dependency.

But there are tell-tale signs that may indicate lurking issues. If an individual exhibits five or more of the following symptoms, the probability of them having a severe addiction increases:

  1. Overwhelming preoccupation with gambling, consuming most of their thoughts.
  2. Gradual increase in the amount wagered over time.
  3. Repeated failed attempts to curtail or quit gaming.
  4. Experiencing irritability or disappointment when attempting to reduce gaming.
  5. Using gaming as an escape mechanism from personal problems or distress.
  6. Persistent efforts to recoup lost money through further gambling.
  7. Deceptive tendencies regarding their gaming habits.
  8. Engaging in illicit activities.
  9. Damaging or severing ties with family members or professional colleagues.
  10. Resorting to borrowing money to fuel their gaming pursuits.

Guidelines for Responsible Gaming with Sky247

Engaging in games can be an exhilarating experience, but it's essential to approach it with a mindful and responsible attitude. Here are some guidelines to help ensure you enjoy your gaming experience without unnecessary stress:

Player's Guide to Responsible Gaming:

  • Mental Preparedness: Only begin gaming when you are in a relaxed and focused state.
  • Consistent Breaks: Ensure you pause and take breaks regularly to maintain clarity.
  • Budget Wisely: Set a clear monthly budget for your gaming activities.
  • Stick to Your Limits: Once you've established a maximum budget, avoid the temptation to exceed it.
  • Winning Cap: Before engaging, set a win limit. Cease playing once this limit is reached.
  • Loss Limit: Predefine an amount you're comfortable losing and adhere to it.
  • Avoid Impairment: Never game while under the influence of alcohol or drugs.
  • Mental Health: It's advisable not to play if you're feeling down or depressed.

Sky247's Commitment to Responsible Gaming:

  1. Accessibility: Every website under Sky247's brands will feature responsible gambling information.
  2. Education: We aim to inform players that gambling is a form of entertainment with associated risks and not a guaranteed income source.
  3. Betting Boundaries: We encourage our players to wager within sensible limits.
  4. Transparency: Comprehensive rules for all our gaming activities are available on every website across our brands.
  5. Customer Support: Our dedicated team is available 24/7 to assist with any queries or concerns.
  6. Self-Exclusion Program: We offer a program that allows customers to bar themselves from gaming and provides guidance towards counseling and other support.
  7. Safeguarding Players: We're committed to refusing services to underage players or those showing signs of gaming addiction.
  8. Monitoring and Intervention: We have mechanisms in place to monitor player activities, and we will suspend accounts if signs of irresponsible gaming are detected.

Sky247 is committed to ensuring that all its players have a safe, fun, and responsible gaming experience. Remember, the primary purpose of gaming is entertainment. Play responsibly and make informed choices.